Refund Policy for IPTVHouse.ca – Effective [1/1/2023]
At IPTVHouse.ca, we are committed to providing our Canadian customers with high-quality Smart TV Boxes and excellent customer service. We understand that occasionally, a customer may need to request a refund. This Refund Policy outlines the terms and conditions for refund requests to ensure a fair and transparent process.
- Eligibility for Refund:
- Refunds are only applicable within [number of days, e.g., 30 days] from the date of purchase.
- To be eligible for a refund, the Smart TV Box must be in its original condition, including all accessories and packaging.
- Products damaged due to misuse, tampering, or unauthorized modifications are not eligible for a refund.
- Refund Process:
- To initiate a refund, customers must contact our customer support team at [email@example.com] within the specified refund period.
- Provide the order number, a detailed explanation of the reason for the refund, and any supporting documentation or images if applicable.
- Our customer support team will assess the request and respond within [number of business days, e.g., 3 business days] with further instructions.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- Returned items must be shipped in a secure and trackable manner to ensure safe arrival.
- Inspection and Approval:
- Once the returned Smart TV Box is received, our team will inspect it to ensure it meets the eligibility criteria.
- If the product qualifies for a refund, the customer will be notified, and the refund will be processed using the original payment method.
- Refund Timeframe:
- Refunds will be processed within [number of business days, e.g., 5 business days] of receiving the returned item.
- The time it takes for the refund to reflect in the customer’s account may vary based on the payment method and financial institution.
- Non-Refundable Items:
- Certain products or services may not be eligible for a refund. These include digital services, activation codes, or items explicitly marked as non-refundable.
- Contact Information:
- For any questions or concerns regarding our Refund Policy, customers can contact us at [firstname.lastname@example.org].
IPTVHouse.ca reserves the right to update or modify this Refund Policy at any time without prior notice. It is the customer’s responsibility to review this policy periodically for changes.
Last updated: [Date]